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- Open / Close the building and maintain security levels (building sweeps for people on site when closing etc)
- Management of reception desk and cover reception as part of a rota (to include weekends and evenings)
- Monitor and maintain a high standard of health and safety by undertaking regular building checks and resolving or reporting any issues that arise
- Maintain a high standard of service to the building users by proactively identifying areas requiring maintenance
- Provide an excellent level of customer service at all times, including handling ad hoc enquiries from building users and other customers in a professional and courteous manner, either resolving or referring on to others as appropriate
- Manage sufficient material stock levels in support of course demand
- Receive, document and dispatch goods and services including post
- Daily completion of documented room checks to ensure all equipment works, nothing is missing, classes are clean and in the correct configuration, and there are no broken or damaged tables/chairs
- Daily completion of documented building checks
- Act as the first point of contact for facilities/building issues (building management, landlord and contractors)
- Manage the Facilities Maintenance portal (log new reactive tasks, review jobs raised, monitor job progress)
- Carry out basic PPM checks: fire alarm tests, fire extinguisher, lightning, fire doors etc.
- Act as Health & Safety contact, First Aider and Fire / Chief Fire Marshal
- Overseeing annual H&S & Fire audits and assist with Fire Drills and any other H&S-related matters; regular first aid box checks, defibrillator checks, site inductions
- Management of personal emergency evacuation procedures (PEEP)
- Provide a first-line response to classroom IT queries and troubleshooting issues and log issues with IT service desk
- Manage and invigilate on-site Computer based assessments (CBA); schedule and facilitate
- Be flexible and willing to work out of normal hours to deal with any ad hoc issues that arise and deal with them appropriately. Be prepared to provide holiday/sickness cover when required. This may include a change of timing or work location.
- Demonstrable record of providing assistance within a facilities, property or retail environment
- Ability to take ownership of issues and associated responsibility for completing a task
- Well-organised with attention to detail and self-disciplined with the ability to prioritise under pressure
- Ability to work within a team environment as well as independently
- Great time management skills
- Ability to build and maintain strong stakeholder relationships
- Excellent oral and/or written communication skills, giving the post-holder the ability to deal confidentially with a range of people at all levels
- Experience working with IT systems and able to troubleshoot basic IT issues
- Competence in using standard IT programmes, e.g. Microsoft Word, Excel, and PowerPoint
