Back to searchContact Centre Advisor
V3 Recruitment
Posted a month ago, valid for 9 days
Southampton, Hampshire SO152AE, England
Competitive
Full Time
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Sonic Summary
- Our client is seeking an Aftersales Contact Advisor to join their successful team in Hedge End.
- The role requires experience in a similar position, excellent customer service skills, and strong administration abilities.
- Key responsibilities include managing inbound service bookings, making outbound calls, and producing service plan quotations.
- The position offers a competitive salary with uncapped earning potential, reflecting the value placed on the role.
- Candidates should possess confident communication skills and the ability to manage multiple appointments effectively.
Key Objectives of the role:
Responsibility for inbound service and maintenance booking
Making outbound calls to existing customers
Producing service plan quotations
Increasing customers retention
Essential Skills/Experience
Experience of working in a similar role
Excellent customer service skills
Excellent customer satisfaction skills
Confident communication skills
Compliance (experience of working within a regulatory/process orientated environment)
Organisation skills and being able to manage multiple customer appointments.
Strong administration skills including: diary management, time management and record keeping.
Ability to show initiative and actively follow up and maximise every sales opportunity.
What can we offer you?
Fantastic team environment
Competitive rates of pay
Uncapped earning potentials
Career development and progression opportunities
Family run business where you will be a valued employee
