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Customer Service Coordinator (12 Month Maternity Cover)
Southampton
Up to 26k plus benefits
About the company:
Our client is a leading UK-based property developer focused on creating energy-efficient new build homes. They provide a range of innovative offerings and schemes designed to assist both first-time buyers and existing homeowners in their journey to purchase a new home.
Committed to sustainability, they position themselves as a supportive partner, offering practical financial assistance alongside a dedication to environmentally friendly practices.
About the opportunity:
We are looking for a motivated individual to join our team and undertake the following responsibilities:
- Process customer orders and assist with any related issues.
- Maintain regular communication and updates with customers.
- Provide general administrative support to the Head of Customer Care.
- Handle customer queries and complaints effectively.
- Liaise with Site Managers, Contracts Managers, and the Construction Director to coordinate meetings with customers on behalf of the Customer Care Manager.
About the benefits and rewards:
The salary will be dependent on the level of exposure to customer service roles. The company offers excellent opportunities and offers a basic salary in the region of up to 26k DOE. In addition to the basic salary there will be further company benefits.
About the requirements:
- Proven experience in a customer service role, ideally telephone based.
- Open to challenges and skilled at providing effective solutions to concerns.
- Polite, professional, and an outstanding communicator.
- Able to act quickly and make decisions.
- Proficiency in IT systems, including customer relationship management (CRM) tools.
- Committed to fostering Diversity and Inclusion in the workplace.
