Senior CRM Manager

Harnham - Data & Analytics Recruitment

Posted 8 hours ago, valid for 12 days

Southampton, Hampshire SO19 1BQ

Full Time

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Sonic Summary

The Senior CRM Manager position is located in Southampton with hybrid working options and offers a salary of £70,000 plus benefits.
The role involves leading a team to develop and execute CRM strategies aimed at enhancing customer loyalty, sales, and profitability.
Key responsibilities include managing budgets, collaborating with business functions, and playing a significant role in the company's loyalty programme relaunch.
Candidates should have proven experience in leading CRM teams, particularly in retail or B2C environments, along with expertise in CRM systems and campaign management.
The position requires strong analytical skills and excellent communication abilities, with a preference for applicants who are passionate about CRM strategy and team leadership.

Senior CRM ManagerLocation: Southampton (Hybrid) - very flexible working Salary: £70,000 + Benefits

About the Role:We are seeking a Senior CRM Manager to lead a team in developing and executing CRM strategies that drive customer loyalty, sales, and profit. You will own the cross-channel CRM strategy, manage budgets, and collaborate with key business functions to deliver measurable results. This role will also play a critical part in the relaunch of the company's loyalty proposition.

Key Responsibilities:

Lead and develop a team to deliver CRM strategies across various channels.
Own and execute CRM plans to meet commercial and customer targets.
Collaborate with business leaders to align CRM activities with overall objectives.
Manage CRM budget, track performance, and optimise strategies based on data.

Required Skills & Experience:

Proven experience leading CRM teams within retail or B2C.
Expertise in CRM systems, personalisation, and loyalty programmes.
Strong analytical skills with experience in campaign management platforms.
Excellent communication and stakeholder management abilities.

How to Apply:If you're passionate about CRM strategy and team leadership, apply now!

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