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What Is The Main Focus Of The Role
- Overseeing the installation, monitoring, maintenance, and support of the company's IT hardware, software, and communication systems, ensuring compliance with established change control processes.
- Leading and executing cost/risk technical projects, system upgrades, and implementations, while offering advanced technical support to business users and IT systems across the organisation.
- Taking full responsibility for the proactive management of the infrastructure team's operational support queue.
Day to Day activities include:
- Apply best practice for installing, configuring, maintaining and troubleshooting the IT Infrastructure within the business
- Adhering to ISO process to deliver a high grade of IT and customer support
- Ensure that the Group's systems, IT Infrastructure and data are secure and protected in line with best practice (cyber security awareness and expertise).
- Training and support of new users across software and IT services
- Support the IT Service Desk by acting as a final escalation point and internal expert on anything Infrastructure related.
Skills & Experience required:
- Solid understanding of key technologies used including Microsoft Windows, Office365, Azure, VMWare, NetApp filers, VoIP and Cisco networking.
- Experience of using an IT ticketing system
- Excellent communication skills
- Knowledge of PC hardware, software, and their components in a business environment
- Proven troubleshooting skills
- Team player with a strong attention to detail
To express your interest in the position please click the "Apply" button or email (url removed) for more details
Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
