Temporary Customer Service Executive

Temporary Customer Service Executive - Totton - £12.50 p/h (Permanent for the right candidate)

As a Customer Service Executive, you will join a Globally recognised brand, offering support of a technical nature, to customers on their purchased product.

Duties for the Customer Service Executive:

• Respond to customer calls and emails in a timely manner within the required performance targets of the department• Identify and troubleshoot the technical issue and aim to resolve this with the customer • Investigate customer’s problems, providing quality, accurate and factual replies; escalating customer queries as required • Consistently maximise work output • Continually improve knowledge of the technologies developed by my client • Identify growing problems and bring these to the attention of a Team Manager• Promoting clear communications between my client and its customers• Propose knowledge support articles for all members of the team to use

Candidate Competencies: • Experience of working in a customer focussed environment, preferably on inbound calls, or in a technical support function• Excellent level of spoken and written English• A good telephone manner with the ability to adapt your response to the technical level of the customer• Qualified to GCSE level or equivalent. • An interest in gadgets and technology are a definite advantage

The Customer Service Executive role may also suit candidates searching for: Technology, Technical Support, IT Support, Gadgets or 1st Line Support

The role for the Technical Support Advisor is a full time position, Monday-Friday 8:30am-5:30pm. The salary for the role is £26,000 with excellent company benefits.