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- Allocating Jobs and service visits to third parties – managing the organisation from the initial enquiry through to completion
- Coordinating with Technicians and engineers to schedule work into the diaries and to meet SLA agreements
- Liaising with technicians and engineers to ensure jobs have been received and SLA can be achieved.
- Reallocating work as required due to changing workloads and changes with clients
- Raising awareness where you believe that work may not be completed within agreed time-frames/meeting SLA agreements
- Scheduling installation calls with the Project Installation Team and manage diaries
- Completing all round administration including, uploading jobs to be completed, allocating appointments using a diary system , typing and sending documentation, managing external documents - IE travel arrangements, fuel, time-sheets.
- Assisting clients via email and on the telephone where required
- Typing and sending of emails
- Stock management – ensuring that your engineers and technicians have their materials and stock to complete the required work
- Able to support a client from start to finish and anything in between
- Excellent communications skills both verbal and in writing
- Excellent organisational skills
- Attention to detail and accuracy
- Ability to multitask and prioritise workloads
- Ability to work under pressure
- Ability to work as an individual but also as part of a team.
