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Customer Service/Sales Administrator
TLP Recruitment are currently recruiting for a Customer Service/ Sales Administrator on a permanent basis, in Southampton. This is for a well-established company in the lifting and rigging industry.
Location: Southampton
Working Schedule:
- Week 1: Monday to Thursday, 7:45 am to 4:00 pm with a 30-minute unpaid break; Friday, 7:45 am to 1:30 pm with a 30-minute unpaid break.
- Week 2: Monday to Friday, 7:45 am to 4:00 pm with a 1-hour unpaid break.
Key Responsibilities:
- Answer customer enquiries in person, by phone, and by email.
- Prepare and manage quotations, sales orders, and purchase orders for customer-specific items.
- Answer technical questions and provide product information by phone or email.
- Coordinate with logistics companies to arrange deliveries.
- Generate and manage picking lists and delivery notes.
- Maintain accurate records through data entry on our asset system.
- Complete and provide test certifications for customers.
- Maintain stock levels and oversee the procurement of fittings, stock, and stationery.
- Check incoming stock for accuracy and quality.
- Ensure high levels of customer service and satisfaction are consistently achieved.
- Perform general office duties, including filing and managing paperwork.
Essential Skills & Qualifications:
- Written and oral communication skills.
- High level of customer focus and commitment to excellent service.
- Ability to work under pressure and make decisions in a fast-paced environment.
- Problem-solving abilities and attention to detail.
- Proficiency with computers and office software.
- Effective time management skills and the ability to multitask.
- Ability to work collaboratively as part of a team.
- Experience in proactive selling and upselling.
- Ability to follow up on customer enquiries efficiently.
Desirable Experience:
- Previous experience in the lifting industry and/or with wire rope products is an advantage.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for growth and development.
- Competitive salary and benefits package.
TLP Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. By applying for this position, your details will be submitted to TLP Recruitment, and you accept our Privacy Policy, found at ww w.tlprecruitment.co.uk/privacy-policy
