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Customer Service Administrator
Location: Southampton
Salary £24,000-£26,000
My client who are based in Southampton are seeking a customer service administrator to join their fast growing team. They are seeking a candidate who has previous experience within customer service/admin and preferably within Financial Services/Private Healthcare insurance.
Daily Duties
Ensure the smooth running of assigned client portfolio a day to day basis.
Develop, maintain and cultivate a constructive and professional relationship with Sales Executives, Clients and Insurers at all levels.
Be the first point of contact for day to day administration from clients, providers and other internal and external sources.
Independently respond to queries from both clients and insurers in a pro-active manner, meeting agreed SLAs and keeping all parties updated.
Proactively initiate and manage the gathering of all relevant data for each clients scheme renewal and ensure accuracy at all times and assist with the analysis of data as required.
Prepare template client reports as requested by the Sales Consultant.
Ensure that any correspondence received and issued is checked for discrepancies and challenge as appropriate.
Ensure that client records and in house system is always kept up to date including new business, retention and financial information.
Be prepared to work outside contracted hours if workloads and business requirements necessitate.
Undertake any additional work as and when required.
Provide a proactive professional telephone handling service for both internal & external calls including insurers, clients and colleagues
Receiving complaints and escalating as appropriate.
To assist team performance through regular communication with colleagues and manager to establish and raise concerns and provide solutions.
To ensure compliance with local procedures, customer service standards and financial and Industry compliance regulations and legislations.
To undertake training in line with agreed objectives.
Keep up to date with product and technical developments as required in this role.
Proactively drive own development by seeking to improve and demonstrate technical and industry knowledge, including study for industry accredited examinations and attendance on identified Towergate sponsored courses as well as on going desk-based training.
To pro-actively seek, recommend improvements to processes and service, participate fully in the implementation within the team and be an advocate for change
To undertake ad hoc work as may reasonably be required by the company.
Benefits
Holiday entitlement of 26 days plus bank holidays
Gain CII or ACII qualifications to boost your knowledge and career prospects
Pensions scheme for when you feel its time to retire
24-hour support for physical and mental wellbeing
1 days paid volunteering day to give back to our communities
The Spotlight Awards, where we shine a light on the brightest talent across our group
