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Customer Service Administrator
Annual Salary: £25k per annum
Location: Southampton (Hybrid Working)
Job Type: Full Time (Monday to Friday)
Are you passionate about helping customers and seeking a career that offers more than just a job? Join a great team as a Customer Service Administrator where you will provide exceptional service and support to customers. This role is ideal for someone with prior experience in customer service or administration who thrives in a dynamic environment.
Day-to-day of the role:
- Communicate effectively at all levels, ensuring clear and positive interactions with customers.
- Remain patient and attentive, consistently providing thoughtful and accurate responses to customer inquiries.
- Utilise a good understanding of Microsoft applications to manage tasks and customer information efficiently.
- Support and advise customers requiring a wide range of information, advice, and guidance.
- Collaborate with colleagues to ensure the highest level of customer satisfaction.
- Take a proactive approach to resolve queries efficiently and effectively.
- Assist customers in completing documentation and other required processes.
Required Skills & Qualifications:
- Proven experience in a customer service or administrative role.
- Strong communication skills, with the ability to remain calm and patient.
- Proficient in Microsoft Office applications.
- Ability to work effectively both independently and as part of a team.
- A proactive approach to problem-solving and query resolution.
Benefits:
- Competitive salary of £25k per annum.
- Hybrid working model, allowing flexibility between home and office.
- Opportunity to work in a supportive and dynamic environment.
How to Apply:
To apply for the Customer Service Administrator position, please submit your CV online. Ensure your CV is up-to-date and reflects relevant experience. Alternatively, you can contact the local Reed Southampton office.
