Customer Service Advisor

• Job Type: Temporary (potential for permanent)
• Working Hours: Monday – Friday, 9am-5pm
• Start Date: Mid/Late September

We are looking for a Customer Service Advisor to join our clients team in Southampton on a temporary basis, with the potential to become a permanent role. The successful candidate will play a crucial role in maintaining and increasing customer retention levels, providing excellent customer service, and actively promoting membership benefits to current and prospective members.

• Retain and renew customers through outbound telephone calls, ensuring members fully understand the benefits of membership.
• Deliver supportive and tactful customer service, handling member complaints and enquiries with professionalism.
• Work towards achieving individual and team targets across various timeframes.
• Maintain accurate member details on the database and document all call outcomes.
• Suggest new practices or modifications to existing ones to enhance sales performance.
• Regularly report on retention figures to maintain accurate and current data.

• Previous experience in sales, upselling, or a related field is desirable.
• High standard of accuracy and attention to detail.
• Proficient in customer service techniques and objection handling.
• Excellent communication and interpersonal skills.
• Team player with the ability to work collaboratively.
• Competent IT skills, especially in Microsoft Excel, and experience with large membership databases.
• Flexibility to work unsocial hours, including some weekends if required.

Please apply today for immediate consideration.