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Customer Service Advisor

Reed
Posted 18 hours ago, valid for 24 days
Location

Southampton, Hampshire SO19 1BQ

Salary

£24,000 - £28,800 per annum

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Contract type

Part Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • We are seeking a Customer Service Advisor for a temporary position in Southampton, with the potential for a permanent role starting in January 2025.
  • The role requires previous experience in sales or a related field, and the successful candidate will be responsible for retaining and renewing customers through outbound calls.
  • Candidates must possess excellent communication skills, attention to detail, and the ability to handle customer complaints professionally.
  • The position offers a salary of £25,000 per year and involves working Monday to Friday from 9am to 5pm.
  • Interview slots are available during the week of December 9th, and applicants are encouraged to apply for immediate consideration.
  • Job Type: Temporary (potential for permanent)
  • Working Hours: Monday – Friday, 9am-5pm
  • Start Date: January 2025

We are looking for a Customer Service Advisor to join our clients team in Southampton on a temporary basis, with the potential to become a permanent role. The successful candidate will play a crucial role in maintaining and increasing customer retention levels, providing excellent customer service, and actively promoting membership benefits to current and prospective members.

Day to Day of the role:
  • Retain and renew customers through outbound telephone calls, ensuring members fully understand the benefits of membership.
  • Deliver supportive and tactful customer service, handling member complaints and enquiries with professionalism.
  • Work towards achieving individual and team targets across various timeframes.
  • Maintain accurate member details on the database and document all call outcomes.
  • Suggest new practices or modifications to existing ones to enhance sales performance.
  • Regularly report on retention figures to maintain accurate and current data.
Required Skills & Qualifications:
  • Previous experience in sales, upselling, or a related field is desirable.
  • High standard of accuracy and attention to detail.
  • Proficient in customer service techniques and objection handling.
  • Excellent communication and interpersonal skills.
  • Team player with the ability to work collaboratively.
  • Competent IT skills, especially in Microsoft Excel, and experience with large membership databases.
  • Flexibility to work unsocial hours, including some weekends if required.
Interview slots are available w/c 9th December

Please apply today for immediate consideration. 

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.