Customer Service Agent

Dynamite Recruitment Solutions Ltd

Posted 13 days ago, valid for 7 days

Southampton, Hampshire SO19 1BQ

£24,000 - £28,800 per annum

Full Time

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Sonic Summary

Dynamite Recruitment is seeking a Customer Service Advisor for a leading Financial Services company in Southampton.
The role involves being the first point of contact for clients, assisting with queries, and ensuring smooth communication with internal teams.
Candidates with experience in retail, hospitality, or financial services are encouraged to apply, with a preference for those having office-based experience.
The salary for this position ranges from £23,500 to £28,000 per annum, depending on experience in financial services.
The job requires 37.5 hours per week with shifts between 8am and 8pm, including one Saturday short shift per month.

Dynamite Recruitment is delighted to be recruiting a Customer Service Advisor to join a successful, award-winning Financial Services business based in Southampton! This is an exciting opportunity for an individual to develop and progress their career within a fast-growing, vibrant team! The focus of this role is to be the first point of contact for clients and third parties, to assist with queries and pass over to the correct team when needed. its a lovely role where you can use your personality zand enjoy conversation with customers on a daily basis. Duties of the Customer Service Administrator:

Communicating with customers over the phone, via online methods, such as text, emails and web chat
Responding to all communication matters promptly
Communicating with other third parties when required and internal teams
Processing admin tasks, keeping all systems updated with relevant information
Other adhoc duties will be required from time to time

Experience needed:

Any experience from backgrounds such as retail and hospitality is considered
Office-based Loans / Financial services / admin/customer service experience is desirable!
Any experience within a financial services setting is hugely desirable
Being PC literate with a good understanding of the Microsoft package
Be highly motivated with a can-do attitude.

Salary: £23,500 to £28,000 P/A (Higher end must have experience in financial services)Location: Central Southampton Hours: 37.5 hours per week. Shifts between 8am - 8pm & one saturday short shift per month 9am-2pmFull training provided Interviews taking place ASAP Please contact Tegan a Dynamite Recruitment for more information

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