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Join A Winning Team - Customer Support Specialist
Brook Street Recruitment is excited to be working with a leading organisation based in Southampton Central, located conveniently opposite the train station. We are seeking a Customer Support Specialist to join their growing team and deliver exceptional service.
About the Role: As a Customer Support Specialist, you will play a key role in supporting customers and third parties through digital channels, including email, WhatsApp, SMS, live chat, and social media. Your responsibilities will include assisting with loan applications, managing existing loan accounts, and providing personalised support to meet customer needs.
Key Responsibilities:
- Communicate with customers through various digital platforms
- Assist loan applicants by providing guidance and managing documentation
- Manage and maintain existing loan accounts, resolving customer concerns
- Provide tailored support for customers, including those in vulnerable situations
Working Hours: 37.5 hours per week:
- Monday to Thursday: 08:00 - 16:30, with at least one late shift per week until 18:00 (during the ongoing business hours pilot)
- Friday: 08:30 - 17:00
- Occasional Saturday and bank holiday support may be required as the business grows
What We're Looking For:
- Strong written communication skills with a customer-first approach
- A positive, enthusiastic team player who thrives in a collaborative environment
- Eagerness to learn, grow, and embrace new challenges
- Basic computer skills and a willingness to engage with advanced systems
What's in It for You?
- Competitive salary with a quarterly bonus scheme
- 22 days holiday plus bank holidays (increasing with service)
- Casual dress and a supportive, team-oriented work environment
- Life cover, dental scheme, and access to GP & counselling services
- Career development with regular coaching and personal feedback
- Social events, volunteer opportunities, and a welcoming team culture
If you are passionate about providing excellent customer service and want to be part of a thriving, people-focused organisation, we want to hear from you!
Apply today with Brook Street Recruitment and take the next step in your career!
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
