German and Dutch Customer Service Advisor

This role is a fully remote on-going home-working opportunity.

We are seeking a candidate who is fluentEnglish,German and Dutch.

You will be taking inbound calls and responding to email enquiries for a variety of clients.

The general working pattern is Monday- Friday 8:00 -16:00 with occasional weekends during Q4.

This is a temporary requirement working from home and the organisation are keen to recruit someone as soon as possible.

Mission:

• To deliver exceptional customer service to their customers, to understand their needs and requirements, while working to exceed these wherever possible
• Answer inquiries through telephone and email communication, while maintaining and updating the customer database

Skills/Experience/Profile:

• Fluent German, Dutch and English
• Customer service experience is essential
• Pleasant and professional telephone manner
• Good knowledge of Microsoft Office tools (Excel, Outlook & Word) and confident Internet usage & the ability to research
• Analytical/problem solving skills
• Strong verbal and written communications skills, excellent grammar, spelling & punctuation.
• Understand customer service processes and procedures

If you do not hear from a Consultant within 1 week of your application, then on this occasion you have been unsuccessful.