Senior Service Advisor

Job Title: Senior Service Advisor

Location: Southampton

Salary: £32,000 (OTE £45,000+)

Hours: Monday to Friday 8am-6pm (1 in Saturday mornings)

We are recruiting for an experience Service Advisor in the Southampton area. Our client is a privately owned, multi-award-winning dealer group who have been operating In the Southampton area for more than 30 years.

We are looking for an enthusiastic and motivated individual, with a friendly personality to join this busy aftersales team. You will ideally have 2 years of previous motor trade experience within the Aftersales department.

In return the company offers genuine career progression, specific manufacturer training, generous bonus schemes and incentives.

Responsibilities of Service Advisor:

• Being the point of contact for customers requiring servicing or repair to their vehicles.
• Manage the flow of information between the workshop, the rest of the business and the customer.
• To handle customer enquiries and queries promptly and efficiently. Qualify service needs and establish understanding and an agreement with the customer of the work to be carried out.
• Accurately maintain the service department loading system in line with workshop capacity.
• Manage the handover and administration of loan vehicles. Explain the work carried out on vehicle ensuring customers full understanding and authorisation.
• Working directly with the workshop controller and parts manager
• Reporting directly to the aftersales manager

Benefits:

• Generous Bonus scheme.
• 30 days holiday (including Bank Holidays).
• Excellent training and genuine career progression
• Wellness Programs and Employee Assistance Program
• Employee Recognition Awards
• Automatic Workplace Pension Scheme.
• Employee benefit scheme with Perkbox for high street and online discounts
• Employee Discount
• On site café
• Additional Annual leave based on length of service, up to 26 days

Skills Required:

• Excellent communication skills
• Good team player
• Full UK Driving Licence
• Previous motor trade experience
• Experience using Pinnacle or other dealer management systems (preferred)
• Excellent customer service skills

Please know that once you have applied for the Service Advisor job, more in depth details will be given about salary and hours, and career progression with the company, so please do not hesitate to get in touch!

Hawkfield Recruitment Ltd is a specialist Automotive Recruitment agency, acting on behalf of our clients. If you are interested in this position, please click APPLY - alternatively, contact Jack Broomfield at Hawkfield Recruitment to discuss this role in more detail.