Service Advisor

Service Advisor at a Main Car Dealer in Southampton

Location: Southampton
Position: Service Advisor
Salary: 27-30K + Benefits

Are you an experienced and enthusiastic Service Advisor looking to take your career to the next level? Do you want to be part of a well-established, dynamic, and customer-focused team? We have an exciting opportunity for you at a reputable main car dealership in Southampton!

Our client are a leading main car dealership with a fantastic reputation for delivering top-quality service to customers. Their commitment to excellence and customer satisfaction has made them a trusted name in the automotive industry. They are now looking to expand their team and welcome a talented Service Advisor to help continue their success.

The Role
As a Service Advisor, you will be the first point of contact for customers bringing their vehicles in for servicing or repairs. You will provide exceptional customer service, managing customer expectations, and ensuring that their experience with us is smooth, efficient, and positive. Your role will involve:

• Greeting and advising customers on their vehicle service and repair needs.
• Scheduling service appointments and ensuring efficient use of workshop time.
• Communicating with customers about vehicle progress, providing estimates, and explaining work completed.
• Managing customer inquiries, ensuring they receive accurate information and a top-quality experience.
• Handling invoicing, payments, and warranty claims.
• Working closely with technicians and management to ensure high-quality service delivery.

What We're Looking For

• Proven experience in a customer-facing role, preferably in a service advisor or similar position within the automotive industry.
• Strong communication skills and a passion for delivering exceptional customer service.
• The ability to manage multiple tasks, prioritize effectively, and work under pressure.
• Knowledge of vehicle maintenance and repairs is beneficial but not essential.
• A full UK driving license is preferred.

• Competitive salary and performance-based bonuses.
• Ongoing training and development to support your career progression.
• A friendly and supportive team environment.
• Discounts on vehicle servicing and parts.
• Health and wellbeing benefits.

If you're ready to join a fast-paced, rewarding environment and make a difference in the lives of our customers, we want to hear from you!