Are you an experienced collections professional looking for your next challenge? Join a growing organisation based in Southampton as a Collections Advisor. This is your chance to contribute to recovery efforts for high-profile clients while benefiting from the perks of working within a supportive, growing team. With hybrid working options, excellent benefits, and the chance to develop within a respected organisation, this position is perfect for someone looking to make a meaningful impact while advancing their career in financial services.Reporting to the Collections Manager, you will be responsible for:

Managing a portfolio of live and overdue debit balance accounts
Making 50-80 calls per day to recover outstanding payments and resolve disputes
Negotiating payment plans and maintaining detailed, compliant records in CRM systems
Liaising with clients to provide account updates and strategic recommendations
Prioritising tasks to meet personal and team KPIs, while participating in team meetings to tackle ledger-specific challenges
Upholding high standards of professionalism and accuracy

What you will need:

Previous experience in a similar role, such as Collections Advisor / Credit Controller / Collections Officer / Sales Ledger Clerk / Accounts Receivable Clerk / Finance Assistant / Accounts Assistant
Proven ability to handle aged debt
Strong communication and relationship-building skills to interact effectively with clients and team members.
Proficiency in Excel and CRM systems, with a solid understanding of credit processes
High attention to detail, adaptability, and the ability to thrive in a target-driven environment

What you will get:

Hybrid working (up to 3 days per week from home after initial training)
Non-discretionary bonus based on performance and behaviour
Private medical insurance
Enhanced pension
Life assurance and cycle-to-work scheme
25 days holiday plus bank holidays

If you would like to find out more about this role, please apply with your CV or LinkedIn PDF. We look forward to hearing from you!We take your application seriously and WE RESPOND TO EVERY APPLICATION…because getting a job is hard enough.The Niche Partnership is acting as a recruitment business in relation to this role. The Niche Partnership complies with all relevant UK legislation and doesn't discriminate on any protected characteristics. By completing the application process, you agree to the terms outlined in our Privacy Notice and that The Niche Partnership may contact you in connection with your application in relation to The Niche Partnership providing you with work-finding services. Our Privacy Notice can be viewed under the privacy tab on our website.

Collections Advisor

Collections Advisor - Invoice Finance

Credit Controller

Collections Administrator