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Debt Collection Advisor

Debt Collection Advisor

NET Recruit

Posted 7 days ago, valid for a month

Southampton, Hampshire SO19 1BQ

Full Time

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Sonic Summary

A business services company is seeking a Debt Collection Advisor in the Southampton area to join their growing team.
The role involves contacting customers to collect outstanding payments, processing payments, and handling customer queries efficiently.
Candidates must have previous credit control or debt collection experience, excellent communication skills, and proficiency in Microsoft Office and accounting systems.
The salary for this position can reach up to £30,000, depending on experience, along with a discretionary company bonus and additional benefits.
This role offers an opportunity to gain valuable experience in a market-leading company with significant growth potential.

A business services company is searching for a Debt Collection Advisor to join the growing and dynamic team in the Southampton area. Your RoleWhile in this position your duties may include but are not limited to:

Proactively contacting customers over the phone and via email to ensure that payments are collected for outstanding payments
Processing payments via the phone
Handling matters regarding direct-debits, including resetting or making changes to arrangements
Maintaining records of all communications with customers, ensuring these are accurate and done in a timely manner
Handling customer queries and issues in a quick and efficient manner, ensuring that a resolution is found or the problem is escalated if needed
Striving to ensure that all outcomes for customers are fair and also in the customers best interest where possible

You MUST HavePlease apply ONLY if you meet the following criteria:

Previous credit control or debt collection experience
Excellent communication skills
Strong, positive telephone manner
Good ability to use Microsoft Office and accounting systems such as Sage

Your OpportunityThe position holder will join debt collection and credit control team, working alongside other colleagues of all levels. This team deal with multiple aspects of credit control and debt collection, in both an internal and external capacity for their clients.For this position, applicants could receive a salary up to £30,000, depending upon experience, with a discretionary company bonus. You will also be eligible to receive a plethora of other benefits and rewards to compliment this base salary, including excellent holiday, pension, employee schemes and opportunities. This role will be perfect for the position holder to build themselves excellent experience and the chance to work within a market leading, respectable company, with promising growth potential.If you are interested in this opportunity, and would like to find out more information, please reach out to:Phoebe Jones - Talent Acquisition SpecialistM: E:

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