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Support Developer
Hybrid Working - 3 days per week in the Southampton office
40,000 - 50,000
An award winning software and tech company looking for a Support Developer to work within their talented development team.
If you enjoy a fast paced environment and a company using modern technology this will appeal to you.
This is an exciting opportunity to join a growing software company with strong ambitions. You will make a key contribution to Support and Development and the success of customer projects.
Responsibilities:
- Technical Support & Case Management
- Provide on-call support during evenings, weekends, and holidays as required.
- Monitor and manage new cases in the support queue (specific responsibilities vary by team/product).
- Handle case escalations from teammates and other departments.
- Act as a liaison between customers and internal teams to ensure seamless issue resolution
- Software Issue Resolution & Documentation
- Troubleshoot, test, and validate software issues, ensuring prompt resolution with due urgency.
- Maintain thorough documentation of all software solutions.
- Identify root causes of issues to minimize recurrence.
- Collaboration & Training
- Work closely with Support Level I, Level II, and development teams to transfer technical knowledge.
- Participate in ongoing training, skill development, and knowledge-sharing initiatives.
- Attend and lead case discussions in triage meetings.
- Conduct customer meetings as needed.
Skills Required:
- Proficiency in SQL, databases, and quality assurance methodologies.
- Knowledge of programming languages such as Java, C, C#, HTML, JavaScript, and Delphi is a plus.
- Familiarity with ADO (Azure DevOps) is beneficial.
- Experience using issue-tracking systems is a plus.
Please send your CV to (url removed)
Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
