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Support Developer

Spectrum It Recruitment Limited
Posted 2 days ago, valid for 5 days
Location

Southampton, Hampshire SO152AE, England

Salary

£50,000 per annum

Contract type

Full Time

In order to submit this application, a TotalJobs account will be created for you. As such, in addition to applying for this job, you will be signed up to all TotalJobs’ services as part of the process. By submitting this application, you agree to TotalJobs’ Terms and Conditions and acknowledge that your personal data will be transferred to TotalJobs and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The position is for a Support Developer with hybrid working, requiring three days a week in the Southampton office.
  • The salary ranges from £40,000 to £50,000 depending on experience.
  • Candidates should have a minimum of two years of experience in a similar role.
  • Key responsibilities include providing technical support, managing case escalations, and collaborating with development teams.
  • Proficiency in SQL and knowledge of programming languages such as Java and C# are essential for this role.

Support Developer

Hybrid Working - 3 days per week in the Southampton office

£40,000 - £50,000

An award winning software and tech company looking for a Support Developer to work within their talented development team.

If you enjoy a fast paced environment and a company using modern technology this will appeal to you.

This is an exciting opportunity to join a growing software company with strong ambitions. You will make a key contribution to Support and Development and the success of customer projects.

Responsibilities:

  • Technical Support & Case Management
    • Provide on-call support during evenings, weekends, and holidays as required.
    • Monitor and manage new cases in the support queue (specific responsibilities vary by team/product).
    • Handle case escalations from teammates and other departments.
    • Act as a liaison between customers and internal teams to ensure seamless issue resolution
  • Software Issue Resolution & Documentation
    • Troubleshoot, test, and validate software issues, ensuring prompt resolution with due urgency.
    • Maintain thorough documentation of all software solutions.
    • Identify root causes of issues to minimize recurrence.
  • Collaboration & Training
    • Work closely with Support Level I, Level II, and development teams to transfer technical knowledge.
    • Participate in ongoing training, skill development, and knowledge-sharing initiatives.
    • Attend and lead case discussions in triage meetings.
    • Conduct customer meetings as needed.


Skills Required:

  • Proficiency in SQL, databases, and quality assurance methodologies.
  • Knowledge of programming languages such as Java, C, C#, HTML, JavaScript, and Delphi is a plus.
  • Familiarity with ADO (Azure DevOps) is beneficial.
  • Experience using issue-tracking systems is a plus.


Please send your CV to

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

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In order to submit this application, a TotalJobs account will be created for you. As such, in addition to applying for this job, you will be signed up to all TotalJobs’ services as part of the process. By submitting this application, you agree to TotalJobs’ Terms and Conditions and acknowledge that your personal data will be transferred to TotalJobs and processed by them in accordance with their Privacy Policy.