Junior Allocator - Cruise Operations

Junior Allocator - Cruise Operations

Join Southampton Cargo Handling, the leading provider of stevedoring services in the UK with over three decades of industry experience. Our comprehensive range of port services, including rope handling, cargo loading/discharging and terminal management, has been pivotal in supporting the port and logistics sectors.

Working Hours: 40 hours per week – Occasional weekends

Salary: From £17,888

Summary of Job:

We are looking for an Junior Allocator to support our cruise operations by helping ensure teams are staffed with skilled and trained personnel. This is an exciting opportunity for someone looking to take their first step in an administrative career. While no formal experience is required, any background in customer service or a people-focused environment would be beneficial.

The ideal candidate will have strong verbal and written communication skills, the ability to work efficiently in a fast-paced environment, and a positive, proactive attitude. You’ll gain hands-on experience in a dynamic setting, learning to handle various tasks and deadlines effectively. Additionally, you will have the exciting opportunity to assist on cruise days, which includes visits quayside to help ensure the operation is running smoothly.

Responsibilities Include but not limited to:

• Efficiently and cost-effectively allocate labour for cruise operations.
• Coordinate daily with fellow Allocators and the Cruise Manager on staffing needs.
• Communicate assignment details to candidates.
• Accurately record all assignments and communications in our database.
• Process timesheets, invoices, purchase orders and other administrative tasks related to Cruise operations.
• Assist the Cruise Manager with AFP’s
• Collaborate with the Recruitment Team to address staffing needs and shortages.
• Issue relevant passes and PPE to candidates.
• Handle queries from both candidates and clients.
• Liaise with external agencies when necessary.
• Assisting the cruise team on operational days to ensure smooth turnarounds

Essential Requirements and Qualifications:

• Strong verbal and written communication skills, as the role involves coordinating with team members and external contacts.
• Organisational Abilities: Good organisational skills with attention to detail, able to manage time effectively and handle multiple tasks.
• Teamwork: Willingness to collaborate and support others within the team.
• Ability to think quickly and resolve last-minute staffing or scheduling conflicts.
• Willingness to take on new tasks, learn industry-specific practices, and adapt to changing schedules or priorities.
• Proactivity: A proactive approach, with a readiness to ask questions and seek guidance when needed.
• Proficiency with MS Office Suite (especially Excel and Outlook) and basic knowledge of office software and databases.

Please note that this job description is not exhaustive, and additional job-specific functions may be required.

Benefits:

• 23 days of holidays (plus bank holidays).
• Employee Assistance Program.
• Life Assurance.
• Cycle to work scheme.
• Friendly professional working environment.
• Free Onsite Parking.

At SCH, our people are at the heart of what we do, and we’re committed to helping our team grow by providing opportunities to learn and develop new skills. We believe in building a workplace that’s inclusive and diverse, where everyone is treated fairly and respectfully in all aspects of our HR practices.

If you’re excited about this role and ready to make a difference, we’d love to hear from you—apply today!