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CORPORATE ACCOUNT MANAGER
My client provides International and Domestic Freight and Parcel services and solutions, In partnership with large networks
The Role:Corporate Account Manager
Responsible for managing Theirhigh spend, Retail Corporate Accounts, ensuring the highest levels of customer service.
Focus on building and maintaining a long-term, mutually beneficial relationship.
identifying opportunities for growth and ensure our clients satisfaction by providing strategic solutions that align with their needs, ultimately driving sustained revenue and loyalty.
Key responsibilities:
- Understand our customers' needs and requirements to propose solutions that add value and build long lasting partnerships.
- Communicate with our clients on a proactive basis ensuring that they receive the highest levels of customer care.
- Thoroughly researching and analyse each of our Major account's business objectives, challenges, and market dynamics.
- Develop strong, trusting relationships with key decision-makers
- Resolve customer issues at all levels working closely with customer service and operational teams
- Identify and solve any logistical problems in our client's supply chain
- Have a good understanding in all aspects of my client portfolio of services and solutions and partners
- Produce weekly and monthly service performance reports
Skills and Experience Required: Corporate Account Manager
- Must have knowledge and experience in logistics, transportation, orshipping,
- Ecommerce experience would be desirable
- Communicate on all levels
- Experienced managing high spend accounts.
- Analytical thinker
- Develop strategic plans and visions
- Identify business development opportunities
- Being able to allocate budgets
- Manage projects and contracts
- Build strong relationships with clients and partners
- Nurture existing accounts
- Strong organisation and presentation skills
