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- Technical Account Manager
- Remote-Working (with monthly trips to Southampton + International Travel)
- 40,000 to 45,000 per year
The Opportunity:
Our client is a US systems business looking for a Technical Account Manager to support long term contracts where their technology is deployed in the UK, Ireland and the Netherlands.
You will play a lead role in developing, nurturing and maintaining customer relationships, while using your expert knowledge of the platform to assess, support and resolve client concerns.
This role would suit a client facing technical professional looking to move more in to a commercial role. Suitable candidates could come from a number of sectors including telecoms, IT, SaaS and Electronics.
Skills and Experience:
- Experience in managing and building relationships with internal and external stakeholders
- Experience delivering comprehensive training sessions to ensure they understand and can effectively utilise features
- Experienced in dealing with high volumes of complex queries and complaints and managing challenging customers
- Effective multidisciplinary communicator, liaising with internal teams, Client teams and sub-contractors
- Full drivers licence and access to own vehicle
Role and Responsibilities:
- Communicate with client including local authorities, emergency services and government bodies to provide support and training on company software
- Manage any conflict through active listening, identifying the cause and finding mutually agreeable solutions
- Address pain points and escalations by collaborating with internal delivery teams.
- Undertake financial reporting and invoicing
- Providing regular progress reports to internal and external stakeholders
- Identify new opportunities for growth with existing or new clients
Please call James here at ISRto learn more about our client leading the way in developing the next-generation of transport mobility through innovation and transformational technology?
