2nd Line Support Engineer

We are looking for an experienced IT Support Engineer who will help support internal systems around telephony, Microsoft 360, and predominantly Windows Desktops. The company deliver software services to a number of retailers with the top level expectations from the service desk team to help keep faults and problems to a minimal level.
Responsibilities

• Provide an IT help desk service for the company to obtain assistance with their IT issues.
• Be able to identify areas for improvement.
• Supporting performance and other IT related issues when they are called into the support desk team.
• Answer telephone, web and email inquiries to faults and problems relating to the customers IT needs.

Knowledge, SKILLS and Experience required
To be considered for the role, you'll need:

• To have a broad understanding of Infrastructure, specifically covering:
  • an understanding of systems management tools and platforms, remote access solutions, operational reporting tools and log management systems.
• An understanding of corporate systems including:
  • email systems, preferably Office365,
  • collaboration solutions such as SharePoint, Jira and Confluence,
  • telephony systems and their network implications.

To be proactive and pragmatic and extremely detail orientated.

preferred SKILLS BUT NOT ESSENTIAL

• Understanding of ITIL processes and the provision of IT support services
• Microsoft Virtual Desktop
• Understanding of SQL Databases

YOU SHOULD APPLY IF:

• You care deeply about applying technology and processes to deliver smarter solutions.
• You are a reliable and structured professional and excel in a flat team structure where trust and integrity is the key foundation for everything we do.
• You are comfortable using a direct language and speaking in a straightforward yet respectful manner to save people's time and simplify everyone's workday.
• You love rolling up your sleeves to get it done.
• What we're doing excites you.

WHAT'S IN IT FOR YOU?

• The chance to make a real impact on a business intent on changing the face of the retail sector (and thus the end customer experience).
• A flat and collaborative team structure fuelled by an exciting mix of people welcoming both experienced people from the industry with both feet on the ground and tech-savvy dreamers who pave way for the new stuff. Come as you are and be yourself.
• A unique opportunity to carve out your own dream job by simply making things happen at a pivotal time when the company's future is being shaped. We look for the brightest and smartest who tell us what to do.

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.