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- Job Type: Full-time, Office Based
- Shift Patterns: 8:00 – 16:30 or 9:30 – 18:00, Monday to Friday
We are seeking a Customer Support Administrator to join our clients Technical Services Team. The successful candidate will be the main point of contact for all customer queries and support activities, ensuring effective management and resolution of client issues.
Day-to-day of the role:
- Manage, respond to, and resolve client support issues using service desk ticketing software.
- Communicate effectively and professionally by telephone and email.
- Adhere to service-level agreements and proactively manage issues.
- Coordinate between clients, account teams, and IT to resolve issues.
- Maintain internal process/FAQ/Support documentation.
- Attend internal departmental and inter-departmental meetings.
- Support issue or resolution testing either in-office or possibly at client premises.
- Provide ongoing and ad-hoc support to the other internal teams.
Required Skills & Qualifications:
- Strong interpersonal skills, able to relate to individuals at all levels.
- Enthusiastic, intelligent, diligent, and reliable.
- Ability to work under pressure, use initiative, prioritise and work to tight deadlines.
- Computer literate in Word, Excel, and PowerPoint.
- Highly organised and self-motivated.
- Excellent communication skills on the telephone, face-to-face, and by email.
- Flexible to support various aspects of the business.
- Numerate with excellent attention to detail.
- Experience in a similar role would be a bonus but is not essential.
Please apply today for immediate consideration.
