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Service Desk Analyst (Fulltime) - Salary £23,088 to £26,430 (dependent on experience) - Hybrid working
At OS, our vision is to be recognised as world-leaders in geospatial services; creating location insight for positive impact. We use our valuable data and know-how to help drive the future success of Britain and other nations. We facilitate important decisions that enhance the quality of life for current and future generations.
Join us and you'll have an opportunity to make an impact and be part of an organisation committed to driving sustainable outcomes. At OS, we use location data and intelligence to help customers build more resilient societies, preserve the environment, foster healthier, happier spaces that people want to live in, and support the delivery of improved public services and critical infrastructure.
About the role.
We're looking to hire a talented IT professional to join our team as a Service Desk Analyst. You'll diagnose and resolve technical incidents and requests at first level in a customer service-oriented environment. In addition to working closely within the Service Desk team, you'll be working closely with the wider IT support teams at second and third level to ensure service level agreements are met across the business.
As a hybrid workplace, you will be supporting members of Ordnance Survey as they work in office, from home and surveyors out in the field. The Service Desk is the focused single point of contact to end users reporting IT related incidents and requests. As part of the role, in addition to diagnosing and resolving technical problems at first level, you will be identifying service and process improvements to enhance the customer experience. You will provide a service in line with the team's rota and ensure the phone service is covered between 8am and 5pm.
What we're looking for
If you're interested in joining a team that lies at the heart of what OS is about, we're looking for someone that can demonstrate skills and experience in:
* Microsoft Office skills - Outlook, Word, Excel, MS Teams
* Windows 10/11
* macOS
* Investigative and problem-solving skills
* Organisational skills, with the ability to prioritise tasks and deliver to deadlines
* Customer Service
* Use of IT support tools such as an IT Service Management tool, Active Directory, Intune
The Rewards
We want you to love what you do. That is why our benefits package rewards a job well done. Check out how we support and invest in our employees by clicking here.
- Salary - £23,088 - £26,430 (dependent on experience)
- Performance related bonus up to 10%
- A competitive pension scheme (OS contributes up to 12.07%)
- 28 days annual leave in addition to bank holidays on joining additional to bank holidays (3 taking over Christmas)
- Paid maternity, paternity and shared parental leave
- Free subscription to OS Maps
- Access to online learning platforms
- Coaching and Mentoring schemes
- Plus, a suite of excellent additional perks and benefits
At OS, we believe looking after your health and wellbeing means more than posters and events. We empower you to manage your work and life the way you need it by offering things like
- An extra days' leave for each year you work, up to 33 days
- Employee Assistance Programme
- Hybrid working
- Free onsite parking at our modern HQ in Southampton
- We adopt flexible working and can consider different working hours dependent on the role and your personal circumstances
- Eyecare Vouchers
- OS Explorers Nursery discount
- Cycle to Work scheme
Location: We embrace a hybrid working model at OS and understand there is no one size fits all in relation to how we work. We have a fantastic HQ in Southampton, Hampshire where you will be required to spend the first 3-4 weeks training in person, and then 3-4 days a week at the office, depending on team rota, with the remaining time being a personal choice as to whether you work from home or spend more time at OSHQ.
Security
OS conducts DBS background checks for all joiners and some of our roles require additional security clearance, including to SC or DV level in some cases. We will tell candidates at the appropriate time during the recruitment process if additional clearance will be required for this role.
Closing date: 13th December
Please submit your CV along with a covering letter which describes why you should be considered for this role.
Interviews are scheduled to take place on 16th and 17th December in person at Ordnance Survey Head office.
We are happy to consider any reasonable adjustments that people may need during the recruitment process, and you will be asked whether you require any during the application process.
We believe diversity and inclusion is about working together - in an encouraging and respectful environment to reach our full potential. We believe combining diverse backgrounds, experiences and perspectives will help us reach our vision and be trusted and admired across the globe for setting the standards and leading the way.
We are looking for enthusiastic people from a range of backgrounds and welcome applications from any race, age, gender, background, or religion.
We're individually talented and collectively powerful, and we give you the space to take your career in whichever direction you want.
