Support Engineer

Support Engineer - 12 month FTC (Part-time, Job share or fulltime) - Salary £41,892 to £48,874 (dependent on experience) - Hybrid working

Join us and you'll have an opportunity to make an impact and be part of an organisation committed to driving sustainable outcomes. At OS, we use location data and intelligence to help customers build more resilient societies, preserve the environment, foster healthier, happier spaces that people want to live in, and support the delivery of improved public services and critical infrastructure.

Join our dynamic Technology team

Our growing Technology team plays a key role in ensuring OS is at the cutting edge of geospatial capability and is looking for people to join them. Its mission is to work across the business to provide customer centric design and technology services.

The role sits within an existing Technology Support Team responsible for supporting and maintaining business-to-government & business-to-business APIs, web services and websites. The focus of this team is evolving into a proactive site reliability team, and this is where this new role will have a significant impact. Whether it's creating pipelines to automate deployments, enhancing auto-scaling to respond to peaks and troughs in requests, extending monitoring/alerting to improve observability, or creating and testing new builds to resolve security vulnerabilities, you'll be improving services that are core to Ordnance Survey's future and fundamental to GB as a whole.

About the role

We're looking for a talented Engineer who is passionate about using their software development and coding skills to increase the resilience, reliability and quality of customer-focused web services hosted in Azure. You'll work collaboratively within an established team to apply DevSecOps/SRE principles to enhance both the services themselves and the capability of the wider team.

The role will involve daily contact with Engineers & other stakeholders working within an Agile framework. Your focus will be on proactive service improvement as opposed to reactive support, but this will need to dovetail with potentially conflicting development releases; effective communication skills and team working is essential. You will bring strong knowledge of both software development and operational processes with experience of applying these to high-availability web services within a cloud environment.

Here is a snapshot of the technologies that we use

• Azure (DevOps, Pipelines, AppServices, Function Apps, ARM/Bicep templates, B2C, etc.)
• Java/.Net/C#
• Git, YAML
• PostgreSQL (including PostGIS spatial extensions) & NoSQL (CosmosDB) databases
• Node.js / React.js
• Azure/APIgee API management
• PowerBI
• ESRI ArcGIS, FME, etc.

What we're looking for

You will need to demonstrate your track record against the following essential criteria:

• Genuine passion for continually improving the reliability and stability of operational services
• Supporting and maintaining complex, cloud-based web services working within an Agile framework
• Solid understanding of Site Reliability Engineering (SRE) and software engineering best practices
• Previous experience in cloud technologies and best practice - ideally Azure
• A track record of continually identifying and implementing service improvements or observability
• Experience of coaching and mentoring other team members and providing consultancy to other teams

This role is full time 37 hours, however, part time applicants looking for a minimum of 30 hours over 4 days will be considered.

The Rewards

We want you to love what you do. That is why our benefits package rewards a job well done. Check out how we support and invest in our employees by clicking here.

• Salary - £41,892 to £48,874 (dependent on experience)
• Performance related bonus up to 10%
• A competitive pension scheme (OS contributes up to 12.07%)
• 28 days annual leave in addition to bank holidays on joining additional to bank holidays (3 taking over Christmas)
• Paid maternity, paternity and shared parental leave
• Free subscription to OS Maps
• Access to online learning platforms
• Coaching and Mentoring schemes
• Plus, a suite of excellent additional perks and benefits

At OS, we believe looking after your health and wellbeing means more than posters and events. We empower you to manage your work and life the way you need it by offering things like

• An extra days' leave for each year you work, up to 33 days
• Employee Assistance Programme
• Hybrid working
• Free onsite parking at our modern HQ in Southampton
• We adopt flexible working and can consider different working hours dependent on the role and your personal circumstances
• Eyecare Vouchers
• OS Explorers Nursery discount
• Cycle to Work scheme

Location: We embrace a hybrid working model at OS and understand there is no one size fits all in relation to how we work. We have a fantastic HQ in Southampton, Hampshire where you will be required to spend approximately 1-2 days a month with the remaining time being a personal choice as to whether you work from home or spend more time at OSHQ.

Security: OS conducts DBS background checks for all joiners. The successful candidate will also need to be SC cleared due to the nature of the work being undertaken.

Closing date: Sunday 15th December

Please submit your CV along with a covering letter which describes why you should be considered for this role.

We are happy to consider any reasonable adjustments that people may need during the recruitment process, and you will be asked whether you require any during the application process.

We believe diversity and inclusion is about working together - in an encouraging and respectful environment to reach our full potential. We believe combining diverse backgrounds, experiences and perspectives will help us reach our vision and be trusted and admired across the globe for setting the standards and leading the way.

We are looking for enthusiastic people from a range of backgrounds and welcome applications from any race, age, gender, background, or religion.

We're individually talented and collectively powerful, and we give you the space to take your career in whichever direction you want.