SonicJobs Logo
Left arrow iconBack to search

Technical Support

Dynamite Recruitment Solutions Ltd
Posted 8 hours ago, valid for a month
Location

Southampton, Hampshire SO19 1BQ

Salary

£24,000 - £28,800 per annum

info
Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

info
  • The Technical Support Advisor position offers a salary of £27,000 along with fantastic benefits.
  • This hybrid role is based in Southampton and requires full-time hours, with shifts of 4 days on and 4 days off covering Monday to Sunday.
  • Candidates should have at least 2 years of experience in a technical helpdesk support role.
  • Key responsibilities include troubleshooting complex issues, liaising with customers, and supporting software-related problems.
  • The ideal candidate will possess strong customer service skills, technical knowledge in SQL and database management, and a good understanding of IT systems.
Technical Support Salary:£27000 plus fantastic benefits Location: Southampton- Hybrid working Hours of work: full timeShifts are 4 days on/4 days off covering Monday to Sunday current shift patterns are 7am until 7pm and 9am until 9pm.Dynamite recruitment is currently working in partnership with a very well-established business who are based in the Southampton area.As a Technical Support Advisor you will be responsible for reporting to the / depth investigations carried. Your key duties would include the following: 
  • To troubleshoot and resolve complex issues and escalations - 2nd level support 
  • To liaising online  and via the web portal, assess (triage) and investigate issues to assist with issue resolution.
  • Acting as a first point of contact for customer calls
  • Use the internal system to log and update calls
  • To support with software related issues
  • Providing regular updates when required to relevant parties- both internally and to customers
  • Acting as an escalation point to resolve and troubleshoot complex issues
  • Perform detailed investigation, analysis and resolution of issues and problems for global customers as per defined Incident Management procedures.
  • Participate in both functional and technical training
  • Documenting all aspects of the work using the internal system
  • Collaborate with 3rd party supplier
  • To participate with client monthly meetings and reviews 
  • To provide support to customers from start to completion
  • Be able to take ownership of a task to see it through to completion and to exceed expectations whenever possible.
  • Support with the roll out of new software/hardware releases
 As a Technical Support Advisor you will have / be
  • 2 years + in technical helpdesk support role. 
  • To be self-motivated and a contributing member of the team
  • Be able to manage/prioritize their own workload so tasks can be completed to a customer’s satisfaction and meet Service Level Agreements where necessary.
  • Good time management.
  • Ability to work under pressure.
  • NVQ1/GCSEs and above (or equivalent) in key competencies
  • Excellent Customer Service Skills
  • Technical skills in SQL and database management. (preferred)
  • Good understanding of Payment systems & Processes (preferred)
  • Working knowledge of Windows operating systems from Windows 7 onwards
  • Basic networking knowledge
  • A good understanding of IT based systems
  • Problem analysis/problem solving
  • Must be able to communicate effectively with all levels of users.
  • Great problem-solving skills and a desire to achieve
  • High level of knowledge and understanding of Windows Operating Systems
To be considered please submit your CV asapINDI

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.