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Title:SOFT SERVICE MANAGER / SOFT SERVICES MANAGER Working for a £Billion + highly modern innovative organisation on a prestigious location in Southampton
Location: Southampton
Salary:HIGHLY COMPETITIVE SALARY + Excellent Bonus + Mobile + Laptop + Excellent Company Pension + 33 Days Holiday Inc Bank + Company Benefits Central Scheme + Life Assurance + Excellent Benefits Package / Employee Share Schemes / Cycle to work scheme / Salary Finance Options / Holiday Purchase Options / Virtual GP / Critical Illness Option / Matching Share Plan / Dental Option / High Street Discount Scheme
Organisation: A highly reputable progressive, modern and innovative Multi £BILLION Facilities Management organisation operating across the UK. Providing a steep growth trajectory and offering a huge spectrum of FM / Facilities Management services / soft services
A Soft Services Manager position within a modern, successful organisation, working on ensuring the smooth running of the cleaning and security teams across a large shopping centre. You will be responsible for the overall efficient and effective management of the soft services contract as well as ensuring the centre iscompliant and run commercially in line with contract charges and requirements.Huge opportunity for career development and progressed opportunity within a business offering longevity and a well cultured employee orientated environment
Main Duties
Strategic
- Act as (when required) the Duty Senior Manager for the centre, taking full responsibility for centre operation & ensuring the centre is operated in accordance with the standard operating requirements. Responsible for supporting and managing all of the centre operations both inside and outside of trading hourstogether with weekends.
- Ensure a high level of Customer Service is delivered and maintained at all times.
- Lead in the planning and Centre preparations for emergencies, supported by risk assessments and documented, tried and tested procedures.
- Rapidly assimilate information from all available sources to enable a solution to the problembe reached. Make significant strategic rational and objective decisions based on the current situational report ensuring that decisions andactions are documented,are effectively communicated and delegated to relevant parties.
- Remainflexible and applying innovative solutions to the changing dynamics of situations.
- Provide exceptional leadership, managementand direction of all staff,make the best use of all available staff and their skills considering their health, safety and welfare,ensuring that all actions are compliant withboththe Centre and corporate documented instructions.
- To initiate and manage regular reviews of the assessments of risk under Health and Safety at Work Act. Ensuring that corporate and departmental Health and Safety policies and procedures are implemented at all times.
- In the event of an incident or emergency situation take charge, supervise and manage the situation applying the strategic aimsand objectives of the client.
- To design and implement Strategic business plans to the benefit of the operation and in line with the client requirements ensuring they comply with current legislation, quality requirements. Ensuring that both the client and are represented in a professional and credible manner.
Person Specification
You willhave experience working within a Soft Services Management or Leadership position previously, ideally within a commercial and large scale environment, managing large teams in Cleaning and Security. You will be an enthusiastic and motivational leader who strives for excellence and for results. You will also:
- Be organised, able to make robust judgements and prioritise
- Hold strong commercial awareness and management of large budgets.
- Ability to monitor and challenge the use of processes
- Excellent communication and relationship building skills.
- Excellent analytical skills to critically evaluate the information gathered and prioritise activity and on-going communication
- Resourceful and creative, able to deliver proactive initiatives within a large soft services team
- Significant experience of managing people and challenging situations
- Excellent interpersonal skills, to liaise with all levels of Mite and client organisations.
- Must hold Door Supervisor licence
Send your CV for immediate consideration and interview.
Soft Services Manager / Head of Soft Services / Soft FM / Facilities Management / Cleaning / Security / FM / Soft Services Management / Soft Services Contracts / Soft FM Manager / Soft Services Director / Soft Services
