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Service Transition Manager

Service Transition Manager

Pearson Whiffin Recruitment Ltd

Posted 5 days ago, valid for 16 hours

Southampton, Hampshire SO19 1BQ

Full Time

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Sonic Summary

The IT Service Transition Manager position requires current or previous SC clearance and exceptional ITIL experience.
Candidates should have a strong background in service transition and ITIL certification, with a focus on leading and facilitating service transition workstreams.
The role involves developing transition acceptance criteria, managing risks, and overseeing transition workstream teams through matrix management.
The successful candidate will establish governance controls to mitigate risks and support operational teams with necessary skills and documentation.
The salary for this position is competitive, and a minimum of five years of relevant experience is required.

IT Service Transition Manager – Current or previous SC Clearance Required

We are looking for someone with exceptional ITIL experience to lead the final phase of a service transition, including service monitoring, catalogue and provisioning to ensure the final stages go as planned.

Required Skills and Experience:

Excellent ITIL with certification and a strong background in service transition.
Lead and facilitate service transition workstreams, coordinating between application development teams and BAU/TLS support teams.
Develop and agree on transition acceptance criteria for services, govern delivery against them, and manage associated risks.
Oversee transition workstream teams through matrix management, ensuring effective resource coordination and action tracking.
Establish and maintain transition governance controls to identify and mitigate risks or shortfalls.
Act as the Service Management lead for new services
Work closely with project teams to provide operational teams with the necessary skills, tools, knowledge, and documentation.

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