Claims Handler

Position Title:

Travel Claims Handler (Hybrid Working)

Salary:
25,000 - 29,562(Dependent on Experience)

Location:
Southampton& Surrounding Areas.

Job Type:
Full-time

Training:
Full training provided

Eligibility:
Candidates must reside in and be eligible to work in the United Kingdom.

Overview:

Joining as a Travel Claims Handler means stepping into a key role as the initial point of contact for customers facing unexpected challenges during their travels. This role goes beyond processing claims; it involves empathising with customers, understanding their unique circumstances, and guiding them through the claims journey to make a positive impact.

Duties and Responsibilities:

• Claims Evaluation: Evaluate claims and verify insurance policy coverage via email and telephone.

• Information Gathering: Collect necessary documents and information to proceed with claims.

• Efficient Resolution: Resolve claims efficiently and provide first-class service.

• Customer Communication: Handle high call volumes and emails, providing clear verbal and written guidance.

• Customer Focus: Ensure the claims process is customer-centric, empathetic, and effective.

• Upholding Company Values: Represent the organisation's values in every interaction.

Requirements:

• Technical Skills: High competency in computer usage.

• Experience: Previous call centre or customer service experience preferred.

• Communication: Confident and clear communicator with exceptional verbal and written skills.

• Organisation: Highly organised with good attention to detail and the ability to multitask.

• Customer Focus: A natural flair for empathising with customers and a passion for making a difference.

• Adaptability: Ability to switch between handling telephone calls and emails seamlessly.

Salary and Benefits:

• Hybrid working arrangement (after probation period).

• Competitive salary (25,000-29,562per annum).

• Comprehensive training and onboarding.

• Free Health Cash Plan worth 1,700 per annum.

• Generous high-street rewards scheme for family and friends.

• Free travel insurance (subject to qualifying criteria).

• Discounts on home and motor insurance.

• Fantastic opportunities for learning, development, and career progression.