Liability Desktop Adjuster

Title: Liability Desktop Adjuster

Location: Portsmouth/Southampton

Hybrid: Combination of Home/Office & Site visits

Term: Permanent - Full Time

About the Role:

Sedgwick Resource Solutions are seeking an experienced Liability Claims Investigator to join our clients established liability team. In this role, no two days will ever be the same, one day you could be dealing with a fire caused by an electric scooter, the next handling a claim for someone who has fallen in a supermarket or dealing with workplace injuries.

As a Liability Desktop Adjuster, you will be responsible for conducting field investigations and reporting on a diverse range of claims, including Employers' Liability, Public Liability (injury and property), and Motor injury claims. You will work closely with leading Liability Insurers, high-profile corporate clients, and brokers. A strong background in liability claims handling is essential, along with a methodical investigative approach to identifying potential fraudulent activity and ensuring adherence to claims protocols.

Key Responsibilities:

• Conduct thorough investigations into a variety of liability claims, including EL, PL, and motor injury claims.
• Assess claims for accuracy, completeness, and any potential fraudulent activity.
• Collaborate with insurers, brokers, and corporate clients to ensure claims are processed efficiently and effectively.
• Interpret insurance policy wording, with particular emphasis on contract law, statutes, and civil liability.
• Provide expert recommendations and reports based on findings, ensuring adherence to best practices and company protocols.
• Foster strong working relationships with internal teams and external stakeholders to ensure seamless claims handling.

You will have the following skills:

• A driving license and be happy to do face to face visits where required.
• Ideally you will have some kind of experience with visiting clients/investigating.
• Proven experience in EL/PL/Motor injury claims or property claims handling.
• Strong investigative and analytical skills, with attention to detail.
• In-depth knowledge of insurance law and the ability to interpret policy wording in various contexts.
• Ability to engage with a range of clients, from large corporations to small businesses.
• Strong communication skills, with the ability to influence and negotiate effectively.
• High level of professionalism, with a customer-centric approach to service delivery.
• A clean, full driving licence

Benefits:

• Flexible work options: Enjoy a mix of remote and hybrid to support your work-life balance
• Generous Holiday: 25 days of annual leave, plus bank holidays with an option of purchasing more holidays throughout the year
• Customisable Flexi-Benefits: Choose benefits that suit your lifestyle
• Professional Growth: Access training with industry experts within the company as well as industry qualifications like Cert CII and BDMA with financial rewards upon completion
• Referral Scheme: Earn financial reward when your referred colleagues complete their probation period successfully
• Pension Scheme: Self-invested personal pension above the statutory minimum
• Reward & Recognition: Earn vouchers for popular retailers in categories like retail, dining, and entertainment by sending and receiving points to colleagues within the business
• Health & Wellbeing: Select from benefits like eyecare vouchers, cycle-to-work schemes, and digital consultations, where you can book appointments and get prescriptions via video calls- all designed to keep you healthy and supported
• Green Car Scheme: Lease an electric vehicle with home charge point installation (if required) through our partner supplier
• Life Assurance: Cover for you with the option of also adding your partner in the event of death while in service, regardless of medical history
• Critical Illness Cover: Receive a lump sum if diagnosed with conditions like cancer, a heart attack or stroke
• Group Income Protection: Cover up to 60% of your salary after six months of incapacity

Applicants who are successful at interview will be, as part of pre-employment screening, subject to: ID document verification, credit check, address verification, employment verification, employment gap verification, UK DBS, UK financial regulator search, anti-money laundering search, directorship search and global watch list check.

We are committed to Equal Opportunity and Diversity. We aim to ensure that no job applicant or employee receives less favourable treatment on the ground of race, colour, nationality, religion, ethnic or national origins, age, gender, marital status, sexual orientation or disability. Successful applicants may be subject to screening, DBS checks and standard onboarding candidate checks including referencing.

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