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Location Support Coordinator - Site Based (Full-time)
Monday to Friday - 22.5 hours over 3 days (7.5 hour days)
Location - Southampton
Job type: Contract
Duration: 3 months initially
Job Description
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As a Client Relations Coordinator, your role will be to provide a highly professional, efficient, and effective service to UK offices as part of a central team. You will support the Location Support Coordinator in fostering an inspiring office environment where people can relax and deliver exceptional work. This role encompasses location support, facilities tasks, IT support, and HSEQ compliance to ensure the business can effectively serve its clients.
This position requires a balance between client care and office facilitation duties. You will develop an understanding of our visitors and their expectations, implementing approaches that enhance their experience and contribute to a culture of continuous improvement. This is a dynamic and varied role, requiring an organized team player with strong attention to detail and problem-solving skills.
This support services role requires a physical presence on site, and you will be the main point of contact for your assigned office(s).
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Role Responsibilities
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路Deliver a positive visitor experience by welcoming clients, visitors, and contractors. Ensure proper visitor sign-in protocols and compliance with health and safety, as well as GDPR policies and procedures.
路Lead by example by maintaining and promoting high professional standards of behaviour.
路Assist with the smooth operation of the office, including front-of-house services, desk bookings, and car park management (where applicable).
路Handle reception duties, including greeting visitors, answering calls, and scheduling appointments.
路Manage meeting rooms, including AV setup, tele/video conferencing, refreshments, IT assistance, and other general requests.
路Assist with reporting and logging tickets through the Support Helpdesk on behalf of clients and visitors, ensuring timely resolution.
路Liaise with the FM provider, cleaning staff, and PPM engineers.
路Support the Location Support Manager in delivering office facilities and participate in contractor KPI/SLA meetings.
路Serve as the onsite liaison for new starter equipment setup, assist with the induction process by conducting office tours (emergency exits, etc.).
路Perform kitchen duties, including daily maintenance of coffee machines and milk supply.
路Use cloud-based accounting software (Maconomy) to log purchases and input invoices.
路Provide low-tech IT support, including desk setups with docking stations and asset orders.
路Assist with coordinating onsite events, ensuring all requirements (catering, room bookings, etc.) are met.
路Handle incoming post, couriers, and deliveries.
路Maintain auditable records in company systems, databases, and procedures.
路Ensure office safety and security, working regularly with the Health & Safety consultant to meet legislative requirements.
路Provide administrative support to the H&S Officer, ensuring up-to-date H&S notices, fire warden, and first aider information throughout the office.
路Ideally, hold a First Aider qualification and be willing to serve as a Fire Marshal.
路Assist with providing PPE.
路Maintain high standards of Health & Safety, Quality Assurance, and Environmental impact, while ensuring office security.
路Perform any other ad hoc duties as required by the business.
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Required Qualifications, Skills, and Knowledge
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路Excellent planning and organizational skills.
路Strong proficiency in MS Office (Word, Excel, Outlook, Teams).
路Good communication skills, with a responsive and flexible approach.
路Ability to build effective internal and external relationships.
路Ability to multitask and work well under pressure.
路Demonstrates a continuous improvement mindset.
FOOTNOTE:
If you feel that you are right for this role technically, but the rate, location or seniority does not suit you specifically then please still feel free to send us your CV. We constantly recruit for roles very similar to this one at all levels UK Wide. We are always keen to chat with you discreetly about your employment situation.
Even if you are happy in your current role for now, we always welcome calls from Highways, Infrastructure & Transportation professionals keen to make their introductions for future months or years. Our specialist team has a combined 100+ years' experience in this market. Please call Evan Brookes at Carrington West on (phone number removed) for more information.
By applying for this position, you are agreeing for Carrington West to hold and process your personal data in accordance to our Data Protection Policy. Your data will be shared with third party clients specifically relevant to any roles you have applied for. If at any stage, you wish to withdraw your consent please contact us.
