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High-tech manufacturer require a Fulfilment Planner to work within their supply chain team. The role has a mix of; production planning, order management/fulfilment and materials planning tasks. The position is available on a 12 month FTC.
The Fulfilment Planner will report to the Fulfilment Manager and be responsible for supporting order management and production planning activities in MRP/ERP and ensuring effective material flows. The Supply Chain Planner would not need experience in all of thee areas, but an understanding of supply chain, customer services and MRP/ERP systems would be beneficial.
Specific duties of the Fulfilment Planner include:
- Monitor customer service inbox for general enquires and new orders. Communicate order acknowledgments
- Process orders within the ERP system, ensuring this is carried out in a timely manner and in-line with departmental KPI's and the contract review process
- Generate and manage works orders within the ERP system
- Handle and resolve customer queries and escalations
- Coordinate with production teams, supply chain and other departments to ensure on-time delivery of products
- Monitor progress of production plan, identify shortages/bottlenecks and communicate changes/updates
- Manage KPI's relating to on-time delivery and product lead-times
Fulfilment Planner applicants should meet the following criteria:
- Previous experience in supply chain, order management, customer service, production planning or materials planning
- IT literate, strong knowledge of MS Excel, Word, PowerPoint and Teams
- Excellent communication and teamwork skills
- Comfortable working on a 12 month FTC basis
