Responsive Repairs Senior Operations Manager

Your new company

You will be working for a large housing company who manage over 50,000 homes across the South.

Your new role

Due to expansion across the client's Commercial Services team we require a Responsive Repairs Senior Operations Manager.

As the Response Repairs Senior Operations Manager, you'll be accountable for the delivery of all day to day property repairs and larger more complex repairs across the Homecare division.

Using your proactive and forward-thinking approach, you'll lead on a collaborative working style with all stakeholders to build strong relationships within Homecare and across all other resident panels. They don't want to do things the way they've always been done, they want to do things even better!

You'll work closely with the Finance Business Partner and Directors on the forecasting and reconciliation of the budgets of the customer response work stream.

In this role, you'll analysing reports relating to customer feedback acting as an escalation point for the management and resolution of complex complaints ensuring customer satisfaction.

You'll be working from their Eastleigh office a minimum of three days to per week to connect and collaborate with colleagues and the other two days can be worked from at a place of your choosing whether that's at another of our offices or at home. It is a 37 hour working week.

What you'll need to succeed

• Relevant experience leading multi-disciplinary teams across multiple workstreams.
• Relevant experience in social housing repairs or a similar industry sector.
• Good level of numeracy, literacy, written, oral and communication skills.
• Strong IT skills
• Ability to create and develop relationships with various stakeholders.
• Demonstrable commercial acumen and experience of managing budgets
• Understanding of Health & Safety Regulations and working knowledge of Asbestos policy & procedures.
• Application of Risk Assessments / Method Statements.
• To be able to drive and hold a full driving licence.

What you'll get in return

Upto 72k depending on experience and excellent benefits

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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