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Maintenance Scheduler/Planner
Position: Full-time
Hours: 07:30-17:00, Monday to Friday
Salary: £28,000 to £30,000 DOE
Annual Leave: 22 days + Bank Holidays
The Maintenance Scheduler will play a vital role in supporting the management team by ensuring scheduling, planning, and administrative tasks are completed accurately, efficiently, and on time. This office-based role requires exceptional attention to detail, strong communication skills, and proficiency in documentation management.
Key Responsibilities
Administrative Duties:
- Manage and schedule reactive jobs to meet target SLA response times.
- Coordinate site access and verify that requested work can be performed.
- Prioritise urgent jobs to maintain client satisfaction and meet KPI targets.
- Optimise engineer travel routes to minimise fuel costs and travel time, enhancing productivity.
- Review engineers worksheets upon job completion.
- Update client CAFM portals with accurate ETAs, appointment bookings, descriptions, and workflow status.
- Respond to internal office staff calls within three rings and provide support as needed.
- Answer calls from engineers within three rings and offer assistance.
- Handle client calls within three rings and provide necessary support.
- Ensure engineers arrive on-site at the scheduled time and call in when finishing jobs early.
Client Support:
- Maintain updated client portals to:
- Provide clients with a clear view of the companys performance.
- Schedule engineer appointments for efficient task completion and client communication.
- Respond to client queries via phone and escalate issues to appropriate line manager when necessary.
Engineer Support:
Ensure continuous workflows for all engineers.
Procure parts as needed and accurately create purchase orders.
Experience Preferred
- Knowledge and experience in scheduling/planning reactive maintenance.
- Confidence in using CRM systems and MS Office.
- Strong communication skills (written and verbal).
- Attention to detail.
If you have a can-do attitude and believe your skills and experience align with this role, please apply today.
