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- Get full training and development
- A good understanding of estate agency business
- Fast paced, fun environment
- Regular team meetings
- Full company briefings
- A career pathway
- Act as a central point of contact managing the effective resolution of queries from clients and staff
- Coordinating urgent and routine repairs and maintenance
- Liaising with trades people/contractors and keeping customers up to date
- Organising safety inspections and managing remedial works
- Liaising with landlords following regular property visits
- Assisting customers with general tenancy queries
- Carrying out weekly partnership calls with colleagues and welcome calls with new customers
- Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners
- Providing a first-class service to maximise customer retention
- Ensuring personal and team deadlines are met, service levels maintained and KPI’s achieved
- Strong customer service skills and confident communicator
- Good team player
- Ability to stay calm under pressure
- Excellent negotiation and influencing skills
- Excellent planning and organisational skills
- Good analytical ability
