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Overview
- Business Unit: Residential
- Department: Green Funding Solutions
- Reports to: Site Manager
- Purpose: Support delivery of green funding projects by liaising with residents, ensuring excellent customer experience, and facilitating smooth project execution.
Key Responsibilities
- Organize and attend site visits during surveys/installations.
- Act as the primary point of contact for residents, explaining project requirements and next steps.
- Educate residents about technical measures such as insulation, solar panels, or heat pumps.
- Address resident queries and escalate issues to relevant teams (e.g., Operations, Contractors).
- Coordinate resolution of faults and ensure robust solutions are implemented.
- Maintain strong relationships with stakeholders (e.g., housing associations, contractors).
- Provide regular updates and reports to Site Managers on visit outcomes and operational issues.
- Manage resident communications, including induction sessions and notification letters.
- Ensure project compliance with government (BEIS) and local authority regulations.
- Input data and track project timelines using internal systems.
- Contribute to improving customer satisfaction (NPS) by enhancing the overall resident journey.
Decision-Making Scope
- Recommend strategies to senior stakeholders to improve project KPIs and customer satisfaction.
- Manage compliance stages and escalate issues when necessary to ensure smooth project delivery.
Required Skills & Qualifications
- Strong relationship-building and communication skills.
- Experience managing heavy workloads and coordinating multiple stakeholders.
- Problem-solving ability and strategic thinking.
- Understanding of construction and energy efficiency projects.
- Essential:
- Full UK driving license.
- CSCS qualification (construction industry certification).
Development Opportunities
- Mastery of stakeholder management for diverse projects.
- In-depth knowledge of energy efficiency technologies, ECO schemes, and compliance requirements.
- Enhanced understanding of customer journey touchpoints in green funding initiatives.
This role offers a chance to make a meaningful impact by improving energy efficiency and supporting vulnerable customers.
This vacancy is being advertised by Rullion Ltd acting as an employment business.
Since 1978, Rullion has been securing exceptional candidates for a range of clients; from large well-known brands to SMEs and start-ups. As a family-owned business, Rullion's approach is credible and honest, focused on building long-lasting relationships with both clients and candidates.
We celebrate and support diversity and are committed to ensuring equal opportunities for both employees and applicants.MWarren
Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
