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- Scheduling all outstanding and progress calls to ensure they are completed on time, prioritising work to manage workload appropriately
- Collaborating with Regional Managers to deliver a seamless service to clients, ensuring that technicians are coordinated appropriately by the respective manager
- Updating the calls/work for the technicians on the road so that it reflects real time needs and circumstances
- Ordering parts on behalf of the technicians so that jobs can be completed in a timely manner
- Taking responsibility for the extra parts that are required above the original delivery
- Handling the exchange of equipment in this hire division, ensuring transport of goods is arranged and liaising with relevant depots, customers and technicians to update as required
- Ensuring that all parties, including customers and technicians, are kept up to date with any updates to scheduled plans
- Dealing with client queries and issues relating to scheduled work done by technicians
- Strong administration experience, particuarly with coordination, including for co-workers
- Experience in handling work and product orders and scheduling deliveries
- Desireable knowledge or experience of the HVAC or engineering sector
- Excellent communication skills
- Good IT abilities and aptitude is needed
- Outstanding organisational abilities
