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Customer Account Manager/Administrator
Salary: 25,000 (plus Commission and Company Bonus)
Hours: Monday-Friday 09:00-17:00
Location: Southampton
Are you passionate about delivering excellent customer service and building long-lasting relationships? We're looking for a Customer Account Manager/Administrator to join our clients Customer Services and Sales team.
As a Customer Account Manager/Administrator, you'll be responsible for managing a portfolio of existing customer accounts, handling queries, and ensuring a seamless customer experience. You'll play a key role in maintaining strong relationships while also looking for opportunities to grow business within your accounts.
Key Responsibilities:
- Build and maintain strong relationships with existing customers
- Handle customer claims, credits, and queries professionally
- Answer incoming calls in a friendly and efficient manner
- Manage your own email account and customer interactions
- Promote exclusive brand sales within your territory
- Analyse sales and account data to support business growth
- Provide general support to the team as required
What We're Looking For:
- Proven experience in customer service
- Excellent verbal and written communication skills
- Confident telephone manner with strong interpersonal skills
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Ability to work under pressure and meet deadlines
- Strong organisational skills and attention to detail
- Resilience in handling challenging calls and a fast-paced environment
Why Join?
- Competitive salary and benefits
- Generous holiday allowance, increasing with service (up to 33 days)
- Company pension contributions
- Training and development opportunities, including First Aid and Fire Marshall training (with additional bonuses)
- Exclusive staff discounts on a wide range of products
If you're a customer-focused individual with a proactive approach, we'd love to hear from you.
INDCP
