Administration

To provide efficient and effective administrative support to ensure the smooth operation of the care home. This role involves managing daily administrative tasks, supporting the care team, maintaining accurate records, and acting as a key point of contact for residents, families, and external stakeholders.

Client Details

Michael Page is happy to work this great business in Southampton. Our client works non stop caring for people and prides themselves on providing excellent services to all.

Description

The key responsibilities for the Administration role are:

• Administrative Support:

  • Perform general administrative tasks, including answering phones, managing correspondence, and responding to inquiries.
  • Maintain and update resident records, ensuring all information is accurate and complies with data protection regulations.
  • Assist in scheduling staff shifts and maintaining the staff rota.

• Record Keeping & Compliance:

  • Ensure compliance with regulatory and organisational requirements by maintaining accurate documentation.
  • Prepare and manage files for audits and inspections, ensuring they are always up-to-date.

• Finance and Budget Support:

  • Process invoices, monitor budgets, and assist with financial reporting as directed by the care home manager.
  • Handle petty cash and maintain accurate financial records.

• Resident and Family Liaison:

  • Act as a point of contact for residents and their families, providing updates and assistance as required.
  • Assist in organising resident reviews and family meetings, preparing all necessary documentation.

• HR and Recruitment Support:

  • Support recruitment processes, including posting job adverts, coordinating interviews, and preparing contracts.
  • Maintain staff records, including training logs, absence records, and certifications.

• General Operations Support:

  • Coordinate and oversee maintenance requests and ensure the care home operates smoothly.
  • Organise meetings, training sessions, and events as needed.

• Customer Service:

  • Ensure a welcoming and professional reception area for visitors.
  • Address complaints or issues promptly and escalate when necessary.

Profile

The successful candidate for the Administration role is someone with the following:

• Essential:

  • Proven experience in an administrative role, preferably in a care home or health care setting.
  • Strong organisational and multitasking skills.
  • Excellent written and verbal communication skills.
  • Proficiency in Microsoft Office Suite and other relevant software.
  • Knowledge of GDPR and data protection practices.

Job Offer

The candidate for the Administration role will receive:

• Competitive salary
• Opportunities for training and professional development
• Pension scheme