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Our local authority client based in Southampton are urgently seeking an experienced Head of Housing Management.
*£51.88 an hour Umbrella*
Purpose of Job
As the Head of Housing Management, you will lead the charge in transforming our housing services, playing a pivotal role in leading and managing a range of critical housing services that directly impact the lives of Southampton’s tenants. You will provide strategic and operational leadership of the Housing Management service, which complies with regulatory standards, relevant legislation and Government guidance.
Key Accountabilities & Duties
- Strategic and operational leadership of the Housing Management service, which complies with regulatory standards, relevant legislation and Government guidance. This should be underpinned by reliable evidence, regular reviews and clear plans to continually improve the services managed and deliver value for money.
- Setting and monitoring clear and ambitious service performance requirements ensuring that services are delivered efficiently and effectively to a high standard of customer care by driving up performance of both individuals and teams.
- Delivery of services which have regard to and reflect the diversity of residents/customers across Southampton taking account of differing needs, ensuring all staff adopt a proactive customer-orientated culture.
- Be the strategic lead for tenant empowerment and engagement; ensuring a strong customer voice influences service design, development and improvement.
- To safeguard the well-being of children and vulnerable adults.
- Responsibility for services delivering the Council’s ambitious, resident led, plans, underpinned by the Council’s values and providing Housing Management services to customers / residents that are the best in the country.
- To provide dynamic and visionary leadership to drive forward the council’s agenda and to ensure that the council and its partners provide effective and efficient services that meet the needs and aspiration of our communities and residents.
Qualification Knowledge, Experience and Skills
- Chartered Institute of Housing Professional Qualification Level 5 or equivalent level of Knowledge and Experience
Knowledge, Experience and Skills
- Ability to evidence detailed and demonstrable understanding of the legislative frameworks and statutory requirements relating to modern Housing Management.
- Experience of leading in a similarly complex environment, across organisational boundaries Significant experience of managing at a senior level in a large, complex organisation in line with the areas of functional responsibility, demonstrating strong leadership.
- Understanding of political context and local government operations -the laws and regulations applicable to local government and its jurisdiction.
- Demonstration of a thorough understanding of current and future issues affecting social housing including Regulation of Social Housing framework
Please apply with your updated CV ensuring that any gaps in employment are explained.
At this point, may we take this opportunity to thank you for the interest you have shown in this role. Unfortunately, due to the high volume of applications that we receive, it is not always possible to respond to everyone. Therefore, unless you hear from us within the next 7 days, your application for this vacancy will have been unsuccessful.
