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Meachers Global Logistics is one of the UK's leading independent providers of logistics services. For over 50 years, the company has built an enviable reputation by providing customers with complete solutions to their Freight Forwarding, Supply Chain Management, UK Warehousing, Distribution, Logistics and Contract Management.
The role:
This is an excellent opportunity for someone who is an experienced customer facing administrator who is a hands on focused individual. You will be joining and work within our team of professionals staff in a very busy Traffic office environment. You will need to be a highly motivated with a proactive attitude and right first time approach with the ability to thrive in this fast paced environment. In addition to this you will need to be PC literate with strong administration skills, a very hi level of attention to detail and accuracy.
Key Tasks
Customer invoicing
POD Documentation control
Answering the telephone liaising directly with customer and colleagues to ensure that services are delivered efficiently and effectively.
Dealing with customer invoice queries, which may be complex or long-standing problems.
Managing Fuel cards
Driver fines and parking infringements
Finding ways to measure customer satisfaction and improve services.
Generate reports and analysing statistics or other data to determine the level of customer service the organisation is providing.
General Office Administration Support
Identify and recommend improvements to current processes
Person Specification:
In order to be successful in this position you will need previous invoice management and Customer Service experience, have a can do attitude along with the desire to succeed. You will need to be self-motivated, confident, proactive and strategic in your approach, as well as have good communication skills via all mediums written telephone computer etc.
Key Accountabilities:
Invoice control
Previous Customer Service experience.
Optimizing / Improve the customer experience
Excellent interpersonal skills, strong people focus
Excellent written skills
A desire to deliver excellent customer service and always want to go that extra mile.
Self-motivated and driven
Works well under pressure and to deadlines
Good team player
Hours of Work:
Between 08.00hrs & 17.00hrs however we can be flexible with your working hours
Benefits:
Excellent remuneration package
23 days holiday per year
Company pension scheme
Life insurance
