EUD Analyst

Summer Browning Associates

Posted a day ago, valid for a day

Southampton, Hampshire SO152AE, England

£30,000 - £36,000 per annum

Full Time

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Sonic Summary

We are seeking an End User Device Analyst for a public sector role based onsite in Southampton.
The position requires candidates to have an extensive background in end user device analysis and active SC clearance.
Ideal candidates should possess experience in ICT operational delivery and support for Windows 10, smartphones, laptops, and desktops.
Responsibilities include ensuring high-quality service delivery and resolving incidents, requests, and problems within agreed SLAs.
The salary for this role is competitive, and candidates should ideally have several years of relevant experience.

We are looking for an End User Device Analyst to work within public sector.

Location: Onsite - Southampton

About the role: You will be responsible providing ensuring the quality of the service provided is of a high standard providing the customer with an excellent experience and delivering within the agreed SLA's.

Essential Skills: The ideal candidates will hold Active SC and have an extensive End user device analytical background, with the following skills/ experience:

Experience working in ICT operational delivery
Experience of supporting Windows 10, smartphones, laptops and desktops
Experience of resolving incidents, requests and problems
Experience of identifying and delivering service improvements
Experience of using ServiceNow.

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