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Our Client a leading Social housing contractor are urgently seekinghighly skilled administrators to join their established Repairs, Voids and Planned maintenance teams due to new contract awards with Housing association clients.
In this role you will be working within a busy team taking responsibility for delivering a high-quality customer service to a wide range of Tenants as well as supporting a busy team of Schedulers, Supervisors and Managers in delivering repairs and maintenance including voids work to our customers.
Duties of the Role
- you may be asked to support any function of the business with administrative support, learning how to cover roles for holidays and busy periods.
- assist in providing our customers with prompt, professional and accurate information, delivered in a timely, consistent and efficient manner
- conduct outbound calls and ensure that data and information is updated into the appropriate systems accurately and in a timely manner
- Ensure delivery of the maintenance service is met in line with our Service Level Agreement to the end client
It is essential / desirable you have the following criteria:
- Experience in a repairs & maintenance environment ideally in scheduling and/or customer service, demonstrating effective communications skills and be a strong communicator to all levels of staff.
- You should be able to demonstrate an understanding of planning effective work priorities, experience of working within agreed performance targets, ensuring that productivity and Key Performance Indicators are achieved
- Ability to work under pressure
- Highly organised with a good attention to detail Proactive and positive, 'can do' attitude
The client is looking to appoint somebody ASAP, ideally on a permanent basis but will consider a contract position as well. Please contact us for a further discussion and more details.
TristoneNash is working as an employment agency on behalf of a client
