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Your role will provide you with valuable exposure to a wide range of responsibilities including, but not limited to:• Providing first-line telephone support to leaseholders and tenants, addressing inquiries related to properties• Liaising with third-party contractors to coordinate and manage property-related services• Arranging maintenance visits and ensure timely resolution of issues• Produce outgoing correspondence to communicate effectively with clients and stakeholders• Assisting with the management of property-related queries, ensuring a high standard of customer service• Maintaining accurate records of all communications and actions taken• Supporting the wider team in delivering efficient and professional service to clients
Essentials for the RoleWe are looking for individuals who: • Have a can-do attitude and a proactive approach to problem-solving• Exhibit an excellent telephone manner with professional and effective communication skills• Showcase strong written and verbal communication abilities to manage diverse customer interactions• Deliver outstanding customer service to ensure exceptional client satisfaction• Demonstrate 2 years customer service experience (preferred)• Applicants must have GCSEs (or equivalent) in English and Maths
What is in it for you? • Gain valuable skills and knowledge to build a strong foundation in customer service and administrative support• Have a defined pathway for growth within the company, with opportunities for promotion based on your performance• Enjoy a competitive salary with additional perks • Be part of a collaborative team that values your growth and success• Engage in diverse tasks, from managing client inquiries to coordinating administrative duties, ensuring variety and growth in your role• Have opportunities to assist in resolving client inquiries, build strong relationships with customers, and broaden your professional networkYour performance and fulfilment of the role’s requirements will be evaluated quarterly. Progression and further opportunities will be performance-dependent, ensuring your development aligns your achievements and growth in the role.
The Perks You’ll Love:• Competitive salary in the region of £22,000 to £24,000, plus bonus scheme, including annual salary review• 23 days annual leave plus bank holidays• Opportunities for professional growth, including training support• Generous company pension plan• Exciting company membership programmes• Employee referral incentive• Seasonal company-wide events, including Christmas party• Casual social events throughout the year
You’ll be part of a team of committed people who support one another each day and are proud of the trusted, knowledgeable services they provide.
