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Are you ready to lead with passion, inspire greatness, and redefine what exceptional customer service means? Join an award-winning team where your leadership makes a real difference!
Why This Role Is For You:This isn’t just a job—it’s your chance to create a centre of excellence in a dynamic, fast-paced Contact Centre. You’ll lead from the front, empowering your team to achieve their full potential, while shaping the future of customer care excellence for a forward-thinking company.
If you thrive on challenges, innovation, and seeing your team succeed, this is the perfect opportunity for you!
What You’ll Bring to the Team:- Inspiring Leadership: Motivate and mentor a team of talented Customer Care Consultants.
- Customer Experience Visionary: Use insights from Trustpilot, Live Chat, CSats, and more to deliver world-class service.
- Talent Developer: Spot exceptional potential and nurture future stars.
- Strategic Problem-Solver: Drive process improvements and enhance team performance with actionable insights.
- Integrity & Excellence: Ensure fairness, compliance, and the highest standards in customer care.
- Leadership Brilliance: Proven ability to inspire and develop diverse teams.
- Customer Obsession: A deep understanding of customer service processes and how to exceed expectations.
- Multitasking Maestro: Effortlessly manage multiple priorities under tight deadlines.
- Proficient & Prepared: Confident with Microsoft Office and working within a regulated environment.
- Qualifications That Shine: IF1 qualification (preferred but not essential).
- Background: In regulated environments, complaints management, or live chat is a plus.
- Make an Impact: Your leadership will directly shape exceptional customer experiences.
- Grow Your Career: Be part of a company that values your growth, with opportunities for advancement and personal development.
- Be Inspired: Work in a team that thrives on teamwork, empowerment, and excellence.
- Work Smart, Live Well: Enjoy a positive work environment that encourages balance and success.
Take the reins and lead with purpose. This is more than a role—it’s your chance to leave a lasting legacy of excellence in customer care.
