Customer Service Administrator

Customer Service Representative

• Job Type: Full-time, Temporary to Permanent
• Location: Southend on Sea
• Salary: £12.00 Per Hour

I am looking for a Customer Service Representative who is committed to providing outstanding customer service in line with client contracts, KPIs, and business deadlines. This role is ideal for someone with a strong customer focus, excellent communication skills, and the ability to deliver efficient and effective solutions to maximise revenue. You will be able to multi task and have the ability to work in a pressurised environment. 

Day to Day of the role:

• Deliver excellent customer service in a professional manner.
• Provide efficient and effective solutions to maximise revenue and convert to a fee.
• Utilise supply chain to upsell and increase fee potential.
• Manage emails and telephone calls proficiently and effectively.
• Organise and prioritise workload while maintaining accuracy and good service delivery.
• Keep accurate records of all correspondence, both written and verbal.
• Generate invoices carefully to minimise revenue loss.
• Handle client complaints in a timely and professional manner.
• Perform tasks as requested by senior staff.
• Maintain a confident telephone manner and strong customer focus.

Required Skills & Qualifications:

• Good understanding of the business and the role’s contribution to it.
• Customer-focused with a drive to deliver excellent customer service.
• IT competent with a keen eye for detail.
• Strong organisational skills and a team player.
• Self-motivated with a positive attitude and the ability to produce careful, accurate work.
• Responsible, reliable, and punctual.
• Excellent interpersonal and listening skills.
• Ability to organise and prioritise own workload.
• Proficient IT skills and an excellent telephone manner.

Benefits:

• Working with a supportive team
• Friendly office culture
• Career Development
• Immediate Start