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The Role: (Temporary) Full time Customer Service Representative
Due to continued growth, our client has an urgent requirement for an experienced Customer Service Representative to join their dynamic and fast-paced team. The successful candidate will be responsible for managing incoming client calls, logging tickets, prioritising workloads, and ensuring efficient communication between customers and the technical support team.
This role requires exceptional communication skills, strong organisational abilities, and a customer-focused approach. You will be the first point of contact for clients, ensuring that all service requests are handled professionally and efficiently.
Responsibilities:
- Answer incoming calls and emails from clients, providing a professional and friendly first point of contact.
- Log tickets accurately in the ticketing system, ensuring all details are recorded.
- Prioritise and assign tickets based on urgency and business impact.
- Liaise with the Service Desk team to ensure timely resolution of client issues.
- Maintain clear and professional communication with clients regarding ticket updates.
- Manage administrative tasks related to customer service and support.
- Identify recurring client issues and escalate them appropriately.
- Ensure an exceptional client experience by delivering a high level of customer service.
The Candidate:
- Minimum of 2 years’ experience in a customer service or service desk role.
- Strong verbal and written communication skills.
- Ability to prioritise workloads and manage multiple tasks in a fast-paced setting.
- Excellent problem-solving and organisational skills.
- A proactive and customer-focused attitude with a willingness to go above and beyond.
- Strong teamwork skills and the ability to collaborate with technical teams.
- Experience using a ticketing system (such as Autotask or similar) is advantageous.
- Proficiency in Microsoft Office and other standard business application
The Package
- £13.00 per hour (weekly pay)
- Monday to Friday 9:00am - 5:30pm (1 hour lunch)
- Southend based role
- Close to train station
- Immediate start
- One month role possibly longer
